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We will be closed on Friday April 18th and Monday April 21st for the Easter Holidays. Have a great long weekend! :)

Policies

Lowest Price Guarantee

At TorontoVaporizer we offer the most competitive prices. We are serious about giving you the most value for your hard earned dollar. If you can find a lower price of a product we are selling, we will match it. Be aware that Vaporizers that are sold for below manufacturer suggested retail prices will have warranty issues unless bought from a fully certified distributor.

*The price must be verifiable either online or on printed materials (ie. Advertisement)

*Ebay & Amazon: We do not match prices of the secondary market. These distributors do not really offer a priceadvantage. Manufacturers tend to unload their refurbished, partial defective, used Vaporizers onto the secondary market. These units do not come with warranty.

 

Discreet Packaging

We, at TorontoVaporizer, make sure that your privacy comes first. The packages we ship will come with fully discreet packaging. This means that nothing on the outside of package can be used to identify the content of the package.

 

30 Day Money Back Guarantee (Return Policy) 

We accept returns within 30 days of purchase and issue a refund only if the item is unused and unopened.  We do not accept returns after 30 days of purchase whether the product is sealed and unopened or defective.  All returns are subject to a 15% restocking fee. Please allow 14 business days from the date we receive your shipment back for the refund (credit back) to your account to be processed. Once the credit back has been processed, you will be notified via email. Shipping and handling charges incurred by TorontoVaporizer will be deducted from the credit back unless the return is due to an error on the part of TorontoVaporizer.

All accessories and components that come with the product must be sent back with the original packaging of the product. Any incomplete or defaced returned items will not be given credit.

When shipping back a returned product, you are responsible for insuring the product as we are not responsible for lost or damaged returned items.

For defective products after the 30 days period, warranty issues will be handled by the manufacturer with the receipt/invoice provided by TorontoVaporizer.

Before shipping out a return item, you must contact us notifying us of the intent of return. We will then issue you a return reference number that must be labeled on the returned package. Furthermore,  only ship items back to the return address we provide you with the return reference number, not the address on the box.

 

Please Note: We cannot issue refunds or credits on returned merchandise if the conditions of our Return Policy are not fully met.