SHIPPING POLICY
Canada Shipping Rates
| Method | Delivery Estimate (business days) |
Cost | Tracking Available |
| Standard Shipping | 3-8 | FREE* | Yes |
| Envelope Shipping | 5-14 |
Real-time rates; no expensive fixed rates
Real-time rates;
no expensive fixed rates |
No |
| Canada Post – Expedited | 1-7 | " | Yes |
| Canada Post – Xpresspost | 1-5 | “ | Yes |
| Canada Post – Priority | 1-2 | “ | Yes |
| Purolator Ground - Expedited | 1-7 | " | Yes |
| Purolator - Express | 2-5 | " | Yes |
| Same-Day Shipping | 1-2 | " | Yes |
- Free shipping on orders above $100* and selected product (check cart and shipping estimate for details)
- Real-time shipping costs are generated at checkout
- Canadian orders will be shipped through Canada Post or Purolator, depending on the customer's selection at checkout.
- Please note Purolator does not ship to P.O. Boxes. If your order is being shipped to a PO Box, Canada Post must be selected as a shipping method.
ADDITIONAL INFORMATION
- For all orders placed using credit card payments, your shipping address must match your billing address.
- We process and ship orders on weekdays, Monday-Friday. We do not process or ship orders on Saturday or Sunday or public holidays
- With all orders, please note that shipping estimates do not include order processing times.
- Orders are generally processed and shipped within 1 to 3 business days. Please allow for additional processing time during special promotions or holidays.
- Order tracking will be provided via email after you place your order. Please allow 24 hours for your tracking information to be updated on our carrier’s websites.
- Estimated delivery time, for Canadian orders, will depend on your distance from Toronto, Ontario, and the method chosen for shipping speed.
- These timeframes are an estimate, and not guaranteed.
- Adverse weather conditions, disruptions in carrier operations, labor disputes, public/seasonal holidays, elections and customs processing (for USA and International orders) may increase transit time. Please note that we cannot be held responsible for carrier delays or disruptions.
- For late packages, please note that during high volume seasons (such as special promotions or holidays) or due to any service disruptions with our carriers, we cannot guarantee dates of delivery. If your package is late, please email cs@tvape.com for assistance.
- Any packages that are returned to sender (RTS), refused or unclaimed will be subject to additional return fees.
- If there are issues with lost packages, we will support the claim process. We ask if this occurs, although rare, please email cs@tvape.com for assistance.