Our warehouse is located closely to distribution hubs and shipping times are therefore among the best in the ecommerce industry. The rates you will be charged for shipping upgrades are highly discounted corporate rates which we directly offer to our customers. We only ship to verified addresses either with your credit card or PayPal.
Shippers are third parties and therefore out of our control. If there are issues with lost packages and delayed shipping, we will support the claim process. Such issues are very rare and in cases where the investigation does come back as "lost", insurance will provide a final safeguard. There is no risk to the customers, however delays in receiving the shipment may occur.
US orders will be shipped through UPS. The estimated delivery time within United States will depend on your distance from New York. Whithin the US, UPS is the most cost effective and reliable shipping partner.
Please note UPS does not ship to P.O. Boxes and such orders will be shipped with USPS on default. No taxes will be charged to US orders and all packages will be shipped as aromatherapeutic apparatus. Generally US customers, that ship with UPS, will not incur customs clearance fees, as we have made arrangement to cover all these costs, if the shipment is not originating within the USA. Under some conditions, for example USPS shipments, the customs authorities may choose to charge the recipient. This is rare but out of our control and in those circumstances you will be required to cover any costs. For credit card payments, your shipping address must match your billing address. Conditions apply to free shipping.
Orders from Canada will be shipped via CanadaPost. The estimated delivery time within Canada will depend on your distance from Toronto, Ontario. Within Canada there is no other provider that can ship as cost effectively and reliably as CanadaPost.
The figures below are estimated shipping times and prices for reference, however the shipping estimator tool in your cart (before checkout) can be utilized to get a real-time estimates through our integrated system with CanadaPost. It is important to note that taxes are applicable on shipping within Canada. For credit card payments, your shipping address must match your billing address. To ship to a different address please select Email Money Transfer as your method of payment. Conditions apply to free shipping.
|Destination||Shipping Method||Shipping Cost||Order Delivered***||Delivered By|
|USA||Standard Shipping||~||delivery map below||UPS|
|USA||Expedited UPS||~ $20-$70||3 Days**||UPS|
|USA||Express UPS||~ $30-$100||2 Days**||UPS|
|Canada||Expedited||~ (1-7 days) - realtime estimate before checkout||1-7 days**||CanadaPost|
|Canada||Express||~ (1-5 days) - realtime estimate before checkout||1-5 days**||CanadaPost|
|Canada||Priority||~ (1-2 days) - realtime estimate before checkout||1-2 Days**||CanadaPost|
*On orders $100+ **Business Days, ***Not including processing time and not guaranteed