Our warehouse is located close to distribution hubs and shipping times are therefore among the best in the e-commerce industry. The rates you will be charged for shipping upgrades are highly discounted corporate rates which we directly offer to our customers. We only ship to verified addresses with your credit card.
Shippers are third parties and therefore out of our control. If there are issues with lost packages and delayed shipping, we will support the claim process. Such issues are very rare and in cases where the investigation does come back as "lost", insurance will provide a final safeguard. There is no risk to the customers, however, delays in receiving the shipment may occur.
USA Shipping Rates
US orders will be shipped through UPS or Canada Post/USPS depending on the customer's selection at checkout. The estimated delivery time within the United States will depend on your distance from New York. Please note we cannot ship orders to Utah or New Mexico at this time. Within the US, UPS is the most cost-effective and reliable shipping partner. However, USPS is able to ship to more remote locations and outside of the continental United States. The cost of shipping outside of the Continental United and Canada is the responsibility of the customer and is not eligible for our "free shipping"
Please note UPS does not ship to P.O. Boxes and such orders will be shipped with USPS on default. No taxes will be charged to US orders and all packages will be shipped as aromatherapeutic apparatus. Generally, US customers, that ship with UPS, will not incur customs clearance fees, as we have made arrangement to cover all these costs if the shipment is not originating within the USA. Under some conditions, for example, USPS shipments, the customs authorities may choose to charge the recipient. This is rare but out of our control and in those circumstances you will be required to cover any costs. For credit card payments, your shipping address must match your billing address. Conditions apply to free shipping. Orders must be over $100 in value before tax to qualify for free shipping.
Canada Shipping Rates
Orders from Canada will be shipped via CanadaPost. The estimated delivery time within Canada will depend on your distance from Toronto, Ontario. Within Canada, there is no other provider that can ship as cost-effectively and reliably as CanadaPost.
The figures below are estimated shipping times and prices for reference, however, the shipping estimator tool in your cart (before checkout) can be utilized to get a real-time estimate through our integrated system with CanadaPost. It is important to note that taxes are applicable on shipping within Canada. For credit card payments, your shipping address must match your billing address. To ship to a different address please select Email Money Transfer as your method of payment. Conditions apply to free shipping. Orders must be over $100 in value before tax to qualify for free shipping.
|Destination||Shipping Method||Shipping Cost||Order Delivered***||Delivered By|
|USA||Standard Shipping||~||delivery map below||UPS|
|USA||Expedited UPS||~ $20-$70||3 Days**||UPS|
|USA||Express UPS||~ $30-$100||2 Days**||UPS|
|Canada||Expedited||~ (1-7 days) - realtime estimate before checkout||1-7 days**||CanadaPost|
|Canada||Express||~ (1-5 days) - realtime estimate before checkout||1-5 days**||CanadaPost|
|Canada||Priority||~ (1-2 days) - realtime estimate before checkout||1-2 Days**||CanadaPost|
*On orders $100+ **Business Days, ***Not including processing time and not guaranteed